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Ingram Micro and Microsoft Cloud Training Hub
Expert Training, On Demand
On-Demand Training Sessions
Successfully deploying Microsoft 365 Copilot isn't just about assigning licenses—it's about preparing your data, securing your environment, and establishing the right governance foundations for long-term success.
In this video series, we'll explore the key elements of Copilot readiness, from understanding why preparation matters, to assessing your Microsoft 365 environment, identifying oversharing risks, monitoring adoption, and using tools like SharePoint Advanced Management and Microsoft Purview to govern AI securely and responsibly.
Whether you're helping customers begin their AI journey or looking to optimize existing deployments, these bite-sized sessions will provide practical guidance and actionable insights to help you drive successful and secure Copilot adoption.
Why Readiness Matters for Copilot and AI
Before introducing AI into your organization, it's important to understand why readiness matters. In this session, we'll look at the journey to becoming AI-powered, the role of technical readiness, and why Copilot doesn't create new risks—it exposes existing ones. Learn how governance, data quality, and permissions become critical foundations for successful AI adoption.
Copilot Readiness Fundamentals
Where should you start with Copilot readiness? This session covers the key assessments and best practices that help organizations prepare for deployment. Explore readiness assessments, identity and security considerations, data quality, oversharing risks, and the opportunities these engagements create for partners delivering value-added services.
SharePoint Advanced Management
Data governance starts with understanding your content. In this session, discover how SharePoint Advanced Management (SAM) helps identify oversharing risks, improve site governance, clean up inactive content, and ensure business-critical information is protected. Learn how SAM provides the visibility needed to prepare your Microsoft 365 environment for Copilot.
Monitoring and Reporting for Copilot
Successful adoption doesn't stop at deployment. In this session, we'll explore the reporting and analytics capabilities available within the Microsoft 365 Admin Center. Learn how usage reports, Copilot Analytics, and the Copilot Control System provide insights into adoption, business impact, and governance, helping organizations maximize value from their AI investments.
Using Purview and DSPM
Governance and security are essential for scaling AI with confidence. In this session, we'll examine how Microsoft Purview and Data Security Posture Management (DSPM) extend security controls into AI interactions. Discover how sensitivity labels, data loss prevention, retention policies, and DSPM for AI work together to secure data, maintain compliance, and enable responsible AI adoption.
Discover how Microsoft 365 Copilot delivers value across different roles and industries.
In this session, we'll explore foundational Copilot skills, the Copilot Scenario Library, and the AI value journey—from individual productivity to organizational impact. Learn how organizations can start, buy, extend, and build AI solutions to unlock increasing levels of value.
Introduction to Copilot Personas
Discover how Microsoft 365 Copilot delivers value across different roles and industries. In this session, we'll explore foundational Copilot skills, the Copilot Scenario Library, and the AI value journey—from individual productivity to organizational impact. Learn how organizations can start, buy, extend, and build AI solutions to unlock increasing levels of value.
Sales
See how sales teams can use Microsoft 365 Copilot to spend less time on administration and more time with customers. Explore scenarios including meeting preparation, CRM insights, proposal generation, customer engagement, and post-sale follow-up. Learn how Copilot helps improve close rates, customer retention, and revenue growth.
Finance
Discover how Copilot helps finance teams accelerate analysis, improve forecasting, streamline reporting, and reduce risk. This session covers practical use cases across budgeting, variance analysis, financial operations, and compliance, demonstrating how AI enables faster and more informed decision-making.
Human Resources
Learn how HR teams can leverage Microsoft 365 Copilot to enhance recruitment, onboarding, employee communications, and policy management. Explore how AI helps improve employee experiences, reduce administrative overhead, and support HR professionals throughout the employee lifecycle.
Marketing
From campaign planning to content creation, Microsoft 365 Copilot empowers marketing teams to work smarter and faster. Discover how AI can help generate ideas, create compelling content, analyze campaign performance, and improve customer engagement while accelerating time to market.
Customer Service
Explore how customer service organizations can use Copilot to deliver faster resolutions and more personalized experiences. Learn how AI supports agents with knowledge retrieval, case summaries, customer communications, and insights that improve satisfaction and operational efficiency.
Legal
Legal teams face increasing pressure to review, summarize, and manage vast amounts of information. In this session, see how Microsoft 365 Copilot can assist with document analysis, contract reviews, research, and drafting activities, helping legal professionals focus on higher-value strategic work while maintaining accuracy and compliance.
Accessibility
AI has the power to make work more inclusive for everyone. In this final session, discover how Microsoft 365 Copilot supports accessibility through features that enhance communication, productivity, and collaboration, helping individuals with diverse needs work more effectively and confidently.
How do Microsoft partners move beyond simply selling Copilot licenses and create profitable AI practices?
In this session, we explore preparing customers for AI adoption, the five Copilot service opportunities, data governance and security best practices, building scalable AI offerings, packaging IP and publishing to Marketplace, driving adoption and recurring revenue. Whether you're starting your AI journey or scaling an existing practice, this session provides practical frameworks to help you build successful Copilot services.
AI Readiness & Customer Strategy
Before Deploying AI, Ask These Questions First
Successful AI projects start with business outcomes—not technology. In this video, we explore:
Successful AI projects start with business outcomes—not technology. In this video, we explore:
- Why organizations are investing in AI
- Understanding customer goals and pain points
- AI governance and data strategy
- Infrastructure and resources needed
- Measuring ROI and workforce readiness
The 5 Microsoft Copilot Service Opportunities
The Real Microsoft Copilot Opportunity Isn't Licensing
Most partners focus on selling licenses, but the real opportunity lies elsewhere. Discover the five key Copilot service opportunities:
Long-term value comes from helping customers adopt and optimize AI—not simply selling licenses.
Most partners focus on selling licenses, but the real opportunity lies elsewhere. Discover the five key Copilot service opportunities:
- AI Advisory
- Readiness & Deployment
- License Resell
- Adoption & Change Management
- Extensibility & Custom Solutions
Long-term value comes from helping customers adopt and optimize AI—not simply selling licenses.
Data Governance & AI Readiness
Is Your Data Ready for Microsoft Copilot?
Good AI outcomes depend on good data. In this video we discuss:
Good AI outcomes depend on good data. In this video we discuss:
- Identifying sensitive data
- Understanding risk and compliance
- Access controls and permissions
- Data classification and protection
- Restricted SharePoint Search
- Deployment readiness assessments
Security, Compliance & Deployment Best Practices
The Security Foundations Every Copilot Deployment Needs
Before deploying Copilot, organizations need a secure foundation. Topics covered:
Before deploying Copilot, organizations need a secure foundation. Topics covered:
- Multi-Factor Authentication
- Conditional Access
- Data Loss Prevention
- Sensitivity Labels
- Core Path vs Best-in-Class deployments
- Fast-tracking Copilot in one week
- Managed service opportunities
Building Repeatable AI Service Offers
How to Turn AI Expertise Into Repeatable Revenue
The most successful AI practices create repeatable services—not one-off projects. Learn how to:
Create once. Scale many times.
The most successful AI practices create repeatable services—not one-off projects. Learn how to:
- Define service offerings
- Create intellectual property (IP)
- Build packaging and pricing models
- Adopt the Customer Zero approach
- Publish solutions to Microsoft Marketplace
- Develop industry-specific offerings
Create once. Scale many times.
Winning Offers, Adoption & Long-Term Growth
Why Managed Services Are the Real AI Revenue Opportunity
The biggest opportunity begins after deployment. In this session we cover:
The biggest opportunity begins after deployment. In this session we cover:
- Building compelling AI offers
- Selling outcomes instead of features
- Industry-specific AI solutions
- Adoption and change management
- Agent governance
- Managed services opportunities
- Measuring business impact
