Why Lenovo Services?

Sometimes, accidents happen. Othertimes, technological issues arise. When the situation occur, Ingram Micro and Lenovo have you covered with end-to-end support on your hardware devices. The key is ensuring that the potential fallout from any downtime – including productivity and data loss – is minimal. Ingram Micro and Lenovo can help support you with something to fit your requirements, offering personalised coverage and warranties that match your unique needs. With a range of support options to choose from, you can customise the ideal solution to complement your device and ensure you get the cover that is right for your customers.


How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?

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Premier Support Plus - Cover All Bases

We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden. Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business. 


Predict and prevent features combine with additional protection services to provide the ultimate support experience.


Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.


Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs. 


Proactive and Predictive support: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity. 


Accidental Damage Protection (ADP): From coffee spills to power surges, ADP typically saves 28-75% compared with the cost of repair or system replacement. 


International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.


Keep your Drive (KYD): Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.


Sealed Battery cover (SBTY): Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience

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Premier Support Plus
Your IT teams are stretched with routine maintenance and support workloads and are left with little time for innovation. Recruitment is a challenge, in the face of IT skills shortages. Supporting the remote workforce at the same time as driving digital transformation is extremely challenging for CIOs and IT teams. Organizations need to adapt to new technologies and practices rapidly.

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Premier Support
As IT budgets contract, you need to reduce complexity and operational costs and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier support can help by managing your routine support tasks, freeing up your IT staff to focus on strategic efforts that move the organization forward. We can boost your end users’ productivity and limit their downtime with direct access to elite Lenovo™ engineers who provide unscripted, advanced hardware and software support. Lenovo™ Technical Account Management teams also provide end-to-end case management for faster, hassle-free case resolution.

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Keep Your Drive
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks. Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.

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Accidental Damage Protection
Today’s highly mobile workforce knows that accidents happen. Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Lenovo’s Accidental Damage Protection service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions. This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units.

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Sealed Battery Warranty
Lenovo's selected PCs incorporate a battery specifically designed for ultra-thin products. This sealed, non-Customer Replaceable Unit (non-CRU) battery is designed to last three years under normal usage, and with Rapid Charge Technology charges 2.5 times faster than typical ThinkPad batteries. Doesn't a better battery deserve better protection? Extend your 1-year base battery warranty to a 2 or 3-year Sealed Battery Warranty (available with warranty extension). A low upfront cost provides significant savings relative to a noncovered battery replacement, and saves the hassle and frustration of dealing with unplanned expenses.

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CO2 Offset
For businesses, ensuring sustainability and reducing the global carbon footprint of operations is a top priority. To assist customers on their sustainability journey, Lenovo partners with leading certified providers of CO2 Offset Services. Lenovo CO2 Offset Service supports several different initiatives which include new or extensions of existing projects, windmills, solar cells and biomass energy among others. Forestation and forest conservation are also areas we are looking into for the future.

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