Our Professional Services provide specialist expertise to ensure the delivery of best-practice solutions.

The success of any IT project or solution is reliant on the comprehensive management of its delivery. Effective and skilful management is crucial to keep projects on time, within budget and to meet and exceed customer expectations. Throughout the entire process, Our Professional Services Team is here to help.

We’ll work closely with you and your customers, providing strategic guidance and driving project success from start to finish.

For any project to be successful the consultancy phase is critical in order to define, understand and build the business requirement to meet objectives.

As a partner, not a supplier, we work seamlessly with you and your end user customer to take a solution through an end-to-end process from conception through to delivery and ongoing support and management.

Our consultancy service is delivered through a three-phase structured framework; Plan, Execute and Operate.

In cases where only parts of the framework require delivery, our consulting team can seamlessly slot into your existing project team to facilitate completion of the project on time, within budget and in line with customer expectations.

Our Professional Services Team’s Deploy service provides scalable fixed price deployment options for rolling out standardised installations to customer sites.

We can tailor the services around what your customers want and be involved in as little or as much as required.

By providing nationwide coverage and following a standardised documented process, pressures on your own internal resources can be alleviated whilst ensuring your end user customer enjoys a consistent, high quality service.

Deploy is commonly used for large rollouts and commissioning of repeatable installations to a large number of customer sites including:

  • Installation and commissioning of routers (CPE) for internet service providers (ISPs)
  • Rollout of wireless solutions to retail stores
  • Geographically diverse server deployments
  • Switch and network equipment refresh rollouts

Not every customer requirement  maps straightforwardly into a specific service or framework – there are always exceptions. Your customer might request a technical resource with specific skills or certifications with no specific documented scope.

We can provide technical resources across various levels whenever you need them, so that you can always fulfil your customers’ requirements.

  • Holiday cover:  The end user requires technical resources to cover specific sites during holidays and busy periods.
  • Intelligent hands and eyes:  Due to the nationwide coverage of our field technicians, we can be there so you don’t have to. Our onsite technical resources can work in collaboration with your support teams, allowing you to centralise resources and plug gaps in capacity or capabilities.
  • Niche skillsets:  Where there isn’t enough work to justify the recruitment of full time technical staff or to maintain an onsite presence of a specific technical skill at a site, we provide the technical resource on an on-demand basis, as and when required.